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We put customers first

Whether you’re a new or existing customer, we’d love to hear from you. Our experienced and friendly team are always on hand to help where they can. If you’re looking for support as an existing customer, or you’d like to discuss taking advantage of one of Aurora’s many services, see below the best contact details.

Let us know
how we can help…

Complete the form and let us know a bit about your query and a member of the team will be in touch when possible.

Our operating hours are:
Mon – Fri 9am – 5pm

Alternatively call us on:
0333 241 3344 – Existing Customers
020 7503 3000 – New Customers

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    Billing & Accounts
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    Our Offices

    London Office

    1-2 Castle Lane
    SW1E 6DR

    Hertford Office

    Unit 10, 11 & 12, Mead Lane
    Industrial Estate
    Merchant Drive
    Hertford, Hertfordshire
    SG13 7BH

    Ipswich Office

    Gamma Terrace
    12 West Drive
    IP3 9FF

    Coventry Office

    Orchard House
    Binns Close
    Torrington Avenue
    CV4 9TB

    Blackburn Office

    Office 7 & 8, Business
    First Ltd
    Davyfield Road
    BB1 2QY

    Reading Office

    Ground Floor Offices and Showroom
    464 Basingstoke Road
    RG2 0QN

    Leeds Office

    Tower Offices
    Heritage Exchange
    Wellington mills
    70 plover road
    HD3 3HR

    Newcastle Office

    Suite Q16
    Tyneside at Quorum Business Park
    Benton Ln
    Newcastle upon Tyne
    NE12 8BX

    Cardiff Office

    Innovation Centre 2,
    Ely Valley Business Park,
    Pontyclun, CF72 9DZ