The Telecoms solution that you use for your business is an important long-term choice, which will be your customer’s first experience of dealing with you. Does your current system provide you with the functionality you need to provide your customers with a professional experience? and does it also cater your team and the ability to perform their roles as part of a Hybrid-Working business?
Aurora offers solutions that will meet your business requirements, assist you to grow your business and transform your customers’ experience.
A Cloud based system allows you to connect to your team wherever you have internet connectivity. Call routing is via a secure data centre meaning you no longer need hardware installed on your premises.
A web based portal allows you to measure performance of your team and service. Customised reports and dashboards allow real time and historical analytics by line, group and extension.
If your network is unable to support hosted telephony, we can provide a traditional phone system. With the features and functionality that you have been accustomed to and can be connected to your existing lines or SIP trunks.
Professional in-queue and on-hold audio recordings, which will enhance your caller experience to your customers and can be used as a platform for promotional messaging that can generate additional revenue.
Simplify customer engagement with our contact centre solution that offers skills based routing of calls, webchat, emails and social media to ensure that the best customer experience is received by driving agent performance with innovative contact flow technology.
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