Case Study

No1 Copper Pot Police Credit Union

Written on 30.10.23

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Customer Profile:

No 1 Copper Pot Police Credit Union has a rich history dating back to 1986. Originally rooted in Greater Manchester Police and Leicestershire Police, the credit union has experienced significant growth, expanding to serve all UK police forces. With a membership of over 39,000 individuals, Copper Pot is one of the largest police credit unions in the UK. The organisation is driven by three primary aims:

  • Encourage members to save.
  • Provide affordable borrowing options.
  • Offer financial education.

Copper Pot’s products and services are tailored to meet the unique needs of the Police Family, prioritising security and affordability.

The Challenge:

Copper Pot Police Credit Union, a financial institution serving the police sector, faced the challenge of adapting to a hybrid work model due to the pandemic. With staff now working from home three days a week and in the office for two days, they needed to reduce on-site printers. The primary requirements were to reduce costs, enhance security, and prioritise sustainability.

The Approach:

To address this challenge, Copper Pot chose to partner with Aurora Solutions, a trusted provider of office solutions. When their existing contract was midway through, Aurora Solutions’ account manager, proactively initiated a contract review. This review identified potential issues and inefficiencies, which prompted a collaborative approach to finding a suitable solution.

The Solution:

Aurora, renowned for their commitment to exceptional service, worked closely with Copper Pot to develop tailored solutions. The central aim was to improve printing efficiency, a critical factor given the new hybrid work model. Together, they identified better Canon devices ( The Canon i-SENSYS X 1643P and Canon imageRUNNER ADVANCE DX C3930I), providing an increased printing speed by over 30%, with greener usage costs compared to the previous machines. Simultaneously, the printer fleet was strategically reduced to align with the reduced number of staff in the office at any given time. This tailored approach was designed to harmonise with the new “hybrid” working conditions that Copper Pot had seamlessly integrated into their weekly operations.

The Outcome:

The partnership between Copper Pot Police Credit Union and Aurora Solutions resulted in a successful implementation of the new printing solution. Despite common IT connection challenges, the installation process went smoothly. As a result, Copper Pot now benefits from a highly efficient printing system that meets their enhanced security and sustainability priorities.

In summary, the collaboration with Aurora Solutions allowed Copper Pot to successfully overcome the challenges of adapting to a hybrid work model, ultimately leading to enhanced efficiency, security, and sustainability. The clear communication, prompt support, and tailored solutions have solidified Aurora Solutions as the preferred choice for Copper Pot Police Credit Union.

Customer Testimonial:

“Aurora have never let us down. When required engineers always arrive promptly (sometimes on the same day). We also have regular dialogue with our account manager which is very important to us. Our account manager Stephen is excellent, as are the support centre and engineers. I have nothing negative to say at all.”

Barry Shepherd I.T Manager

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Barry Shepherd | I.T Manager

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